Who will save us from our banks?

I had a nasty experience where my bank account was breached with a

debit at a POS while I was at home with my ATM card. The best my bank could do was help me block my account.

There was no talk of an investigation at all. Well I had disobeyed the bank by being careless with my PIN.

A visit to any of our banks will show more people at customer service queue than any other point. It is a litany of woes.

The worrisome aspect of the issue is that the banks keep churning out new products everyday without caring to secure the customer or even indemnify him.

The banks are supposed to empower the customer but not so. Instead they impoverish the customer. The quantum of cash lost by customers to negligence and collusion of bank workers with fraudsters is mind boggling.

Banks may inadvertently send themselves to Oblivion. The society is crooked, agreed. The economy is tough and unfriendly.

Your bank should provide succour and not suffering. The Apex regulator, the CBN is not helping matters, at all.

It is always one retrogressive policy after another, further pushing the banks away from their core mandate of safe keeping of money and lending to entrepreneurs.

No, the CBN keeps chasing shadows and doing what they should not be doing.

The business model of the banks is another matter entirely. Bricks and mortar are soon to be confined to history but until then, the banks should employ only those they can pay living wages.

When you pay a staff slave wage and ask him to cater to the needs of money bags, you are pushing them along the path of stealing.

They must be super disciplined to toe the path of rectitude having the know how without the commensurate wages.

In the meantime, every customer is on his own.